Shipping policy
Shipping
LUMEVORO offers complimentary insured Standard Shipping on orders to destinations available at checkout. If a destination is not available during checkout, email support@lumevoro.com or call +44 7709 999140 before placing the order so we can review the address.
Prices are shown in GBP. Standard Shipping is currently configured as free at checkout for eligible destinations.
Orders usually require 1-3 business days for processing before dispatch. Typical transit time is 7-12 business days for the United Kingdom, United States, Canada, the European Union, and Australia, though remote areas, customs checks, holidays, and carrier delays may extend delivery time.
A tracking number is provided once the order ships. Large mirrors and cabinets may travel by oversized parcel or freight carrier, depending on the item and destination.
Delivery Address
Please check your shipping address carefully at checkout. Address changes can usually be requested within 12 hours of ordering, but orders cannot always be changed after fulfillment has started and cannot be redirected after dispatch.
Damage on Arrival
If your order arrives damaged, contact us within 48 hours of delivery at support@lumevoro.com or +44 7709 999140 with photos of the item, packaging, shipping label, and order number. Keep all packaging until the case is reviewed.
Business identity and customer support
Lumevoro sells LED bathroom mirrors, mirror cabinets, and related home mirror products through lumevoro.com.
Customer service page: https://lumevoro.com/pages/contact
Email: support@lumevoro.com
Phone: +44 7709 999140
Business address on file: 依云花园10栋博罗县, 惠州市, Guangdong 516000, China.
Approved UK returns may be sent to: Unit E7, The Wallows Industrial Estate, Fens Pool Avenue, Brierley Hill, West Midlands, DY5 1QA, United Kingdom. Contact Lumevoro support before sending anything back; returns sent without written authorization may be refused or delayed. The UK returns warehouse is for authorized returns only and is not open to visitors.